Royal Mail give out parcel to wrong person

Published on 17th August 2006 in News

A Goole resident has been left feeling frustrated and disappointed with Royal Mail after learning that three parcels to the value of almost ?75 were handed out to the wrong person.

It was five weeks ago, on Monday, July 3, when Bernadette Dowsland from Elsie Street, Goole, received two cards through her letterbox from the Larsen Road post sorting office in Goole while she was at work, informing her that three parcels were waiting for her.

Ms Dowsland knew that the parcels waiting for her were a collection of Nancy Drew crime novels sent from America and worth $142, which works out at almost ?75, but she was unable to visit the office until the following Saturday.

By the time Ms Dowsland got there, she was shocked to learn that her parcels had accidentally been given to the wrong person.

Bernadette told the Goole Times this week: ?The fact that the sorting office has reduced its opening hours made if difficult for me to collect my parcels sooner.

?The manageress at the Larsen Road sorting office told me that someone had been round to this person's house three times to try and get the parcels back but they haven't been in.

?I suggested that they try knocking on neighbours? doors but they haven?t.?

A spokesperson for Royal Mail this week insisted that the company was doing all it could to retrieve the parcels.

He said: ?The packages were similar looking and that is why they got mixed up.

?So far, we have been unsuccessful in trying to retrieve the parcels and we can only assume that the person who has them is away on holiday.

?We will attempt to contact the person again this week and in the meantime, we can only apologise to Ms Dowsland for the inconvenience caused.?